Voiceflow Inc

Build secure, scalable AI agents for voice and chat—empower teams to automate support and business processes efficiently.
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Voiceflow Inc Overview

Voiceflow delivers an extensible platform for designing, testing, and managing advanced conversational AI agents, empowering enterprises to automate customer support, onboarding, and business processes across voice and chat channels. With a robust collaborative workspace for up to 100 users and a single source of truth for conversation design, teams can work together in real-time to create complex, custom AI solutions with reliability and speed.

Voiceflow is recognised for supporting over 250,000 users and for substantial automation impact, such as facilitating support for 90 products and significantly reducing ticket costs. The platform connects conversation designers, developers, and support teams, enabling seamless integration of advanced logic, reusable templates, and secure operations with SSO and permission controls.

Backed by leading Silicon Valley investors, Voiceflow stands for customer-first values, high quality, and meaningful business outcomes. The unified platform fosters innovation, reduces manual workload, and activates teams to quickly launch AI-driven experiences tailored to organisational needs.

Features

Real-time Collaborative Workspace

Work simultaneously with up to 100 users in a secure, centralised environment, enabling cross-functional teams to design, test and refine AI conversations with speed and accuracy.

Advanced Logic and Reusable Components

Leverage robust logic tools and templates for complex workflows, enabling efficient creation and management of sophisticated AI agents fit for diverse business processes.

Secure Enterprise Controls

Benefit from SSO, advanced user permissions, and secure cloud management to ensure compliance and protect data throughout the entire AI agent lifecycle.

Multichannel Voice & Chat Support

Deploy agents across voice and chat channels, with capabilities for phone-based automation, Zendesk integration, and customisation to meet unique organisational requirements.

Key Benefits

  • Accelerates conversation design workflows for faster deployment.
  • Supports scalable, secure enterprise deployment with rigorous controls.
  • Reduces support ticket costs and manual operational tasks.
  • Improves customer support and team activation with AI automation.
  • Facilitates real-time collaboration for up to 100 users.
  • Provides a single source of truth for conversation design processes.
  • Automates contact centre workflows for increased efficiency.
  • Enables creation of advanced conversational and Voice AI agents.
  • Handles complex tasks beyond FAQ responses.
  • Offers agent control, customisation, and secure operations.
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Audience

  • Conversational AI teams
  • Enterprise product teams
  • Customer support teams
  • HR and onboarding specialists
  • Contact centre teams
  • Customer service managers
  • Organisations seeking automation
  • Technical builders
  • HR teams
  • Conversation designers
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