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Atera is reinventing the world of IT by imbuing Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations with AI—streamlining organisational IT management at scale. Designed for unprecedented efficiency, Atera’s intuitive solution serves over 12,000 customers worldwide. The first-of-kind AI Autopilot enables self-resolution of Tier-1 issues, eliminating up to 50% of tickets; Copilot augments existing tech capabilities with auto script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity.

Key features
of Atera:

Atera AI
Eliminate Tier-1 support with Autopilot and enable instant response for every issue. Upskill junior technicians while freeing your senior talent to focus on strategic initiatives. Cut ticket SLAs by nearly 100%, unlocking new standards of organisational efficiency.

Patch Management
Win back hundreds of hours by managing and automating Windows, Mac and Linux software patches across your end-user devices. Gain full control over your IT environment and ensure cybersecurity best practices.

Helpdesk & Ticketing
Intuitive and easy-to-use, Atera’s helpdesk and ticketing system enables your team to respond to issues fast and improve your ticketing processes with powerful automations, AI, and advanced collaboration features.

A complex IT department such as yours calls for comprehensive built-in security that adheres to industry standards such as MFA, and smart logging and reporting. Tightly integrate your IT software with best-of-breed partners for antivirus, backups, email security, and more.

Remote Access
Atera’s out-of-the-box remote access technology enables you to manage your end-user devices anywhere, anytime. Start sessions instantly and easily with AnyDesk, Splashtop, TeamViewer, or ScreenConnect.

Network Discovery
Continuous network and security scans to stay on top of complex environments in real-time, ensuring total visibility of all the digital assets and open ports within your networks.

Why Atera?

Atera’s platform is powered by an end-to-end, first-to-market, deep integration with Microsoft Azure-OpenAI which enables 10X efficiency when solving IT issues at scale, for both enterprise IT teams and Managed Service Providers (MSPs) and the organisation itself.

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Ask Us About Atera

Contact Atera’s Product Manager: Dan