UserZoom

Capture real-user feedback globally with rapid, secure insights to guide confident product and UX decisions.

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UserZoom Overview

UserTesting empowers organisations to gather direct, contextually rich customer insights across the entire product development lifecycle. The platform enables fast, scalable research using video, audio, and screen capture to uncover actionable feedback from a global audience. Teams benefit from a comprehensive test builder and a library of expert-designed templates, making it easy to collect robust data on digital experiences, prototypes, and messaging. UserTesting serves diverse business areas—from product management and UX research to marketing and global enterprise teams—helping them iterate and launch with confidence. With enterprise-grade security, automated participant incentives, and audience targeting spanning over 30 countries, UserTesting is trusted by leading brands for its rapid turnaround and high-quality results.

Features

Demographic Filters and Custom Screeners

Target participants by specific demographics and customise screeners to ensure feedback comes from your most relevant audiences, enhancing research accuracy and relevance.

Automated Rewards and Notifications

Incentivise and manage participants seamlessly with automated notifications and incentive payments, ensuring engagement and streamlining research processes.

Quality Control & AI Fraud Detection

Safeguard data integrity with robust quality controls and AI-powered fraud detection, reducing risk and ensuring only genuine feedback is collected.

SOC 2 Type II, GDPR, HIPAA Compliance

Benefit from enterprise-grade information security, privacy controls, and compliance, aligning feedback collection with global regulatory requirements.

Key Benefits

  • Reach high-quality, vetted participants worldwide for feedback.
  • Demographic targeting and custom screeners for precise research.
  • Rapid turnaround: 80% of sessions delivered in hours.
  • Built-in audience management and automated rewards.
  • Uncover usability issues early to reduce launch risks.
  • Over 200 years of cumulative UX expertise for strategic guidance.
  • Secure, enterprise-grade platform with fraud and privacy controls.
  • Template-driven testing for quick project launches.
  • Gain competitive and market insights to inform strategy.
  • Comprehensive support for global enterprise teams.
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Speak to one of our vendor managers about your software requirements.

Audience

  • Businesses seeking customer feedback
  • Global enterprise teams
  • Product managers
  • UX researchers
  • Marketing teams
  • Product teams
  • Customer experience teams
  • Design teams
  • Digital strategists
  • Marketers
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