PagerDuty

Transform incident management and operations with automation and real-time collaboration across all teams.
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PagerDuty Overview

PagerDuty empowers organisations to resolve issues before they impact business outcomes. As an AI-first operations platform, PagerDuty brings rapid, context-rich incident response and end-to-end automation to enterprises. The solution streamlines customer service operations, automates escalations, and accelerates collaboration between service and engineering teams. With over 700 native integrations and a large partner ecosystem, PagerDuty provides broad technology coverage to support modern operational requirements. Status pages and integrated workflows help decrease support ticket volume and improve transparency, while real-time communications drive faster resolutions and higher customer satisfaction. Major enterprises trust PagerDuty for proactive incident management, continuous delivery automation, and secure operations, evidenced by its commitment to privacy, encryption standards, and compliance frameworks. PagerDuty is designed for DevOps, IT operations, business operations, security teams, and stakeholders seeking to minimise downtime, boost productivity, and reduce operational risk.

Features

Customer Service Operations

Enable seamless coordination between customer service and engineering teams for rapid, context-rich incident resolution that enhances customer experience and reduces ticket volume.

Status Pages

Improve transparency with real-time status pages, reducing inbound support tickets and keeping stakeholders informed during incidents and maintenance.

Machine Learning-Driven Alerts

Leverage AI and machine learning to detect, classify and prioritise incidents, reducing noise and focusing teams on critical, actionable events.

Customisable Workflows

Automate and standardise operational processes with flexible workflows tailored across teams, tools, and systems, supporting integration via email, API, and command-line agents.

Key Benefits

  • Faster issue resolution to safeguard business operations
  • Automated escalation policies streamline incident responses
  • Proactive incident management prevents disruptions
  • Real-time status communication for enhanced transparency
  • Cross-team alignment accelerates collaboration
  • AI-powered operations management boosts efficiency
  • Largest ecosystem of native integrations—700+ supported
  • Standardised workflows reduce manual work and risk
  • Verified partner programme ensures robust integration
  • Supports current technology standards for broad coverage
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Audience

  • Engineering teams
  • IT operations teams
  • Security teams
  • Business operations
  • Customer service teams
  • Support agents
  • DevOps
  • Operations managers
  • Stakeholders
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