Cireson

Transform ITSM with AI-enhanced, human-centred apps for Microsoft Teams, 365, and Cloud. Automate workflows across your enterprise departments.
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Cireson Overview

Cireson is a pioneer in Microsoft-first IT Service Management, founded in 2011 in San Diego. Dedicated to delivering intuitive, AI-enhanced service desk software, Cireson streamlines workflows, automates routine tasks, and drives smarter service management for Microsoft Teams, Microsoft 365, and Microsoft Cloud environments. Its human-centred product design and commitment to world-class customer support provide reliability and scalability for modern organisations.

Cireson’s suite is purpose-built for scalability and flexibility, supporting IT, HR, Facilities, and other enterprise departments. With a strong Microsoft Premier Partner status since launch, Cireson delivers integrated solutions ranging from intelligent ticketing to advanced reporting, all with seamless Microsoft Teams integration. Both IT professionals and business teams benefit from real-time automation and device management, enabling increased efficiency and rapid incident resolution.

The company’s focus on privacy, security, and compliance—including SOC 2 Type 2, HIPAA, and GDPR certifications—ensures robust protection for customer data. Cireson’s products are backed by exceptional community and client support, delivering operational improvement proven by customer feedback.

Features

Service Desk Software for Microsoft Environments

Optimised for Microsoft Teams, 365, and Cloud, Cireson’s service desk provides desktop, mobile, web, and chat support for streamlined ticketing and improved user engagement across departments.

Automation of Routine Tasks

Deploy intelligent automation to handle repetitive tasks, enabling faster incident response and freeing up resources for higher value work within IT, HR, and Facilities teams.

AI-Powered Helpdesk and Virtual Agent

Enhance self-service with AI-driven ticket deflection and virtual agent capabilities, improving resolution times and offering scalable support for diverse business functions.

Seamless Microsoft Teams Integration

Deep integration allows users to create, manage, and resolve incidents directly in Teams chat, fostering greater collaboration and operational agility for organisations invested in Microsoft.

Key Benefits

  • AI-enhanced, intuitive solutions for effective ITSM.
  • Deep integration with Microsoft Teams and Microsoft 365.
  • Automates and streamlines workflows across departments.
  • Human-centred design ensures ease of use.
  • Reliable, scalable technology for enterprise environments.
  • World-class customer support and active community.
  • Purpose-built for IT, HR, Facilities and more.
  • Seamless Microsoft Teams ticketing and self-service capabilities.
  • Role-based access addresses privacy and security concerns.
  • Advanced reporting and automation with Power Automate integration.
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Audience

  • IT teams
  • HR departments
  • Facilities teams
  • Microsoft Teams users
  • Microsoft 365 organisations
  • Accounting
  • DevOps
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