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SolarWinds Service Desk

SolarWinds Service Desk

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Sign-up to schedule a presonalised Helpdesk Software Demo. Get all your questions answered. Easily track and receive alerts. Reduce response times. Unparalleled ease of deployment. Problem management, change management, procurement tools.

SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services

Key Features

  • Incident management consolidates, manages, and prioritizes incoming tickets.
  • Service catalog standardizes service request and fulfillment processes.
  • Fully integrated IT asset management compiles hardware, software, POs, and more.
  • Service portal for users to have a single place to submit tickets and requests.


Automations: Advanced Ticket Routing, Automated Workflows, Flag Critical Events
Track, Trend, and Take Action, Continuously Improve your Service Desk, Customise Benchmarking Reports
Configuration Management Database Software (CMDB): Predict the Impact, Build Relationships, Track items in your infrastructure 
Keep Your Team Informed, Schedule Your Day
Discovery: Track your IT Asset Landscape, Maintain a Smart CMDB With Minimal Upkeep, Versalite Discovery Methods
Employee Service Portal: Improve Employee Productivity, Data-Driven Service Delivery, 24/7 Access To Service Providers
Help Desk Knowledge Base: Empower Employees, Reduce Tickets, Consolidate Technical Resources, Accelerate Resolution
Incident Management Software: Simplify the Ticketing System,Automate Services Across the Company, ITIL is a Framework
Internationalisation and Localisation: Global Business Hours, Simplified Site Reporting
IT Asset Lifecycle Management: Consolidates Assets, Automate Risk Detection, Expedite Ticket Resolutions
IT Change Management: Streamline Change Execution, Grow Historical Data
IT Service Catalog: Create Effortless Support and Services, Streamline Automation Through the Organisation, A User-Friendly One Stop Shop
Problem Management: Simply Groups Similar Incidents, TRansparent Communication, PRoblems, Changes, and CMDB
Procurement Tools: Contract Management, Purchase Order Management, Vendor Management
Release Managemet: Streamline Deployment, Strategic Future Deployments
Reporting: Measure Perfomance of Teams, customised reports, Customised Reports, Build Transparency
Risk Detection: IT Asset Risks, Risk Management of Incidents
Service Desk Chat: Improve Agent Efficiency, Provide a Better Employee Experience, Easy to Implement, Configure and Manage
Service Desk Mobile App: Get On-The-Go mobile Notifications Sent Right To Your App, Mobile Incident & Asset Management
Service Level Management: Employee Satisfaction, Manage and Monitor SLAs, From Tactical to Strategic Service Management
Software License Management Tool: Reconcile Software Licensing, contract Terms and Renewals

SuSE Linux Enterprise Desktop - Features

SUSE Linux Enterprise Desktop is the market's only enterprise-quality Linux desktop that's ready for routine business use. Developed and backed by Novell, SUSE Linux Enterprise Desktop provides market-leading usability, seamless interoperability with existing enterprise computer systems, and dozens of essential office applications. It also delivers unparalleled levels of flexibility for desktop clients. You can deploy it as a general-purpose desktop, use it in thin- or thick-client configurations (for example, kiosks and cash registers), or rely on it for high-end engineering workstations. With SUSE Linux Enterprise Desktop, your business can dramatically reduce costs, improve end-user security and increase workforce productivity.

General Features

Market-leading usability

SUSE Linux Enterprise Desktop provides market-leading usability with the following features:
  • Intuitive User Interface
    SUSE Linux Enterprise Desktop was carefully developed using a "Design First" methodology. Novell engineers conducted hundreds of usability tests and shot almost 1500 hours of usability video during the design phase of the project. They used their resultsand integrated beta customer feedbackto deliver an easy-to-use graphical interface, integrated search capabilities and an intuitive menu design.
  • Beagle Integrated Search Tool
    New integrated search capabilities, powered by Beagle, provide real-time indexing throughout your entire desktop, delivering easy and fast access to all content. Your users no longer need to worry about where and when they stored their work. Simple keyword searches return all documents, applications, e-mails, instant messages and recent Web searches in a single results window. The time-consuming activity of searching for data is gone forever.
  • Enhanced 3-D Accelerated Graphics
    Novell added graphics capabilities to the desktop to help your users achieve new levels of productivity. Through Novell contributions (i.e., Xgl and 'Compiz') to the open source graphics subsystem, users get the latest functionality in SUSE Linux Enterprise Desktop. Key features include:
    • Application tiling, which provides a snapshot of all open applications
    • Alt tabbing, which includes thumbnail views of open applications
    • Three-dimensional desktop, which provides additional space and more efficient use of your desktop

Seamless interoperability

SUSE Linux Enterprise Desktop interoperates with existing IT systems, making it easier for you to leverage your current technology investments. At Novell, we understand your need to reduce and contain costs. We designed SUSE Linux Enterprise Desktop to easily coexist with Windows, Mac, UNIX and other operating systems. In fact, SUSE Linux Enterprise Desktop is the most interoperable Linux desktop available today. It works seamlessly with Novell GroupWise and Microsoft Exchange collaboration servers, and it will connect to Lotus Notes and IBM Notes plug-in for Workplace client technology. It is also fully compatible with Microsoft Active Directory and other networking and directory standards. As a result, it is the first enterprise-class Linux desktop that you can confidently deploy to general knowledge workers.

Hardware Plug-n-Play
New hardware support for USB and Bluetooth provides an intuitive and easy-to-use hot-plug system for peripheral devices. SUSE Linux Enterprise Desktop features USB device detection and installation for:

  • Firewire
  • Printers (local and remote)
  • Laptop port replicators and laptop docking stations (laptop user support)
  • Mouses, scanners, digital cameras and portable music players (Apple iPod)
  • Additional Bluetooth support includes phones and other devices

Multimedia Support
SUSE Linux Enterprise Desktop includes RealPlayer from RealNetworks and other easy-to-use open source and proprietary media players. They make it easy to view multimedia files and streaming audio or video feeds, create CDs or DVDs, and more.

SUSE Linux Enterprise Desktop supports the following audio file formats (pending licenses):

  • MPEG
  • Apple Audio Codec (aac)
  • Ogg Vorbis (ogg)
  • RealAudio (ram)

SUSE Linux Enterprise Desktop supports the following video file formats (pending licenses):

  • MPEG
  • RealVideo
  • Ogg Theora (ogg)

Printer Standards Support
Standard print services are now supported through Novell iPrint. This includes automatic driver downloads and installation, location-based printing and Microsoft-based network printing.

File Standards Support
Standard file protocols provide connectivity to all stored data. SUSE Linux Enterprise Desktop supports the following file standards and software:

  • NFS for nix connectivity
  • CIFS for Windows and Novell Open Enterprise Server connectivity
  • NCP for NetWare and Novell Open Enterprise Server connectivity Novell iFolder v2 and v3

Network Standards Support
Improved network support in SUSE Linux Enterprise Desktop allows your users to continue using their current networks, and it provides the same standards for security, whether users are running Novell eDirectory or Microsoft Active Directory. In addition, new wireless network capabilities allow your users to easily access available wireless networksboth secure and open.

Dozens of productivity applications

SUSE Linux Enterprise Desktop integrates the following productivity applications:
  • 2.0 Novell Edition
    SUSE Linux Enterprise Desktop includes 2.0 Novell Edition, a complete office suite of productivity applications that are compatible with the Microsoft Office file format. OpenOffice features a powerful spreadsheet program, a business presentations tool and a word processor.
  • Novell Evolution
    Novell Evolution is the most widely used Linux collaboration client in the world and ships with all the leading commercial Linux distributions. Designed for enterprise users who oversee large volumes of e-mail, Novell Evolution offers complete e-mail management, including the unique vFolder* technology from Novell that allows your users to create powerful contextual views of inbound and outbound e-mail. Novell Evolution features direct connections to Novell GroupWise, Microsoft Exchange 2000/2003, Lotus Notes and any collaboration server that supports the IMAP and POP3 standards.
  • Instant Messaging
    SUSE Linux Enterprise Desktop includes Gaim and Kopete for instant messaging. Both support popular public IM networks such as AOL, MSN, Jabber and Yahoo!. Gaim also supports Novell GroupWise Instant Messaging, offering security and control by keeping the messaging system both encrypted and inside the company. Your employees can only chat with co-workers, which adds a layer of protection to sensitive information.
  • Novell iFolder Support
    With Novell iFolder, you and your employees can access, organize and manage files from anywhere, at anytime. You experience the convenience of having your files available at work, home or on the go with worry-free security and high-speed mobility.
  • Mozilla Firefox Web Browser
    The Mozilla Firefox Web browser is sponsored by IBM, AOL, Sun, Google and Novell. Its broad standards support and compatibility features enable it to work with many Web pages and applications that would otherwise require Microsoft Internet Explorer.
  • F-Spot Photo Library Management
    F-Spot is an open source project focused on developing the highest-quality photo-management application. With advanced support for photo import, publishing, cataloging and editing, F-Spot delivers full-scale photo management that is completely integrated into the Linux desktop.
  • Banshee Music Management
    Banshee is a music-management tool that provides you with everything you need to use and manage your music collection. You can use Banshee to:
    • Import CDs
    • Manage your music library
    • Play music
    • Create and maintain playlists
    • Synchronize music with iPod* devices
    • Play music directly from iPod devices
    • Create audio and mp3 CDs
  • Tomboy Notes Application
    Tomboy is a desktop note-taking application for Linux and UNIX. You can use Tomboy to easily organize ideas, create to-do lists and keep track of important information.

Easy deployment and maintenance

SUSE Linux Enterprise Desktop is designed to be the easiest enterprise Linux desktop to deploy and maintain. It features the following administrative tools and functionality:
  • YaST
    YaST is a comprehensive installation, configuration and administration suite unique to the SUSE Linux Enterprise 10 platform. YaST gives your administrators an easy way to manage desktop configurations, end-user settings and connectivity to network resources.
  • Automated Installation System
    AutoYaST is a time-saving tool that provides unattended and automated installation. With AutoYaST, your administrators can create a consistent baseline configuration for new installations in large or expanding deployments.
  • Support for Novell ZENworks Linux Management
    Novell ZENworks Linux Management complements YaST by enabling IT administrators to centrally control how they deploy and update their entire data centerincluding all systems inside the firewall. With this powerful Linux management tool, you can realize significant IT savings for desktops installed, deployed and managed in a variety of settings.
  • Robust Software Development Kit (SDK)
    Novell offers a comprehensive software development kit (SDK) for rapid delivery of Linux desktop applications. The SDK features complete documentation and tools. Desktop APIs are documented, and your developers can write Linux desktop applications in C/C++, Java, Perl, Python and C#.
  • Multilingual Support
    SUSE Linux Enterprise Desktop supports single- and double-byte character sets and provides a localized desktop environment and productivity suite in the following languages:
    • English
    • French
    • German
    • Italian
    • Portuguese
    • Spanish
    • Chinese (Simplified and Traditional)
    • Japanese
    • Korean


    As an open source operating system, Linux is inherently more secure than other operating systems. Novell strengthens Linux further by including the AppArmor application-security solution as part of SUSE Linux Enterprise Desktop. AppArmor creates a firewall around any Linux program and manages applications by preventing unauthorized access. It can easily contain malicious programs and thwart attempted disruptions, including zero-day attacks. As a result, SUSE Linux Enterprise Desktop is the most secure desktop on the marketregardless of operating system.

    New Features in Version 11

    SUSE Linux Enterprise 11 delivers innovations across the enterprise. The platform contains major enhancements to SUSE Linux Enterprise Server and SUSE Linux Enterprise Desktop and delivers two new extensions SUSE Linux Enterprise Mono Extension, the only product that enables customers to run fully supported Microsoft .NET-based applications on Linux, and SUSE Linux Enterprise High Availability Extension, a clustering product that ensures uptime for mission-critical applications while slashing the cost of ownership for high availability. As the operating system for the next-generation IT infrastructure, SUSE Linux Enterprise 11 was designed using three core themes: ubiquity, interoperability and mission-critical computing.
    • Productivity and multimedia enhancements
      SUSE Linux Enterprise Desktop 11 contains upgraded versions of all key desktop applications. It includes the latest versions of (version 3), Mozilla Firefox (version 3), Novell Evolution email and calendaring, and many others. It also features much broader multimedia file support. In addition to playback of MP3 files, you can now playback and create Advanced Audio Coding (aac) files. In addition, through the partnership between Novell and Microsoft, SUSE Linux Enterprise Desktop now includes built-in support for Microsoft Silverlight and support for Microsoft Windows Media Audio (wma) and Windows Media Video (wmv) files.
    • Green IT capabilities
      SUSE Linux Enterprise Desktop 11 delivers a thoroughly green experience. It features new smart power management features including CPU throttling, switching off the hard drive when it is not needed, and dimming the display when the system is idle. It also improves user-controlled action such as sleep and hibernate to minimize power usage. Finally, a new Power History interface makes the green IT experience a visual one. You can now see how your usage is impacting battery life and how the system is adapting to your usage.
    • Nomad remote desktop protocols
      SUSE Linux Enterprise Desktop 11 introduces Nomad, a new suite of remote desktop protocols. Nomad lets you experience SUSE Linux Enterprise Desktop with near-native graphics when it is accessed remotely. For instance, you can now run SUSE Linux Enterprise Desktop as a virtual desktop in the data center or in the cloud, without compromising the high-quality performance you would expect from a local desktop experience. This allows you to dramatically cut costs and simplify desktop management by configuring SUSE Linux Enterprise Desktop for server-based computing environments.
    • Simplified connection management
      SUSE Linux Enterprise Desktop 11 includes key NetworkManager enhancements and features improved and much broader support for wireless connectivity. A fully redesigned connection manager allows you to customize your wireless connection, VPN settings and 3G connection settings. This makes it extremely easy to connect to the Internet, whether you are using a secure wired connection, 3G connectivity or anything in between.

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    SuSE Linux Enterprise Desktop - System Requirements

    Minimum System Requirements

    • Personal computer with an Intel Pentium III 500 MHz or higher processor
    • 512 MB physical RAM
    • 3 GB available disk space
    • 800x600 display resolution

    Recommended System Requirements

    • 1 GB physical RAM
    • 1024x768 display resolution

    Recommended Processors

    • x86
    • AMD64
    • Intel 64
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