VisNetic Anti-Virus Plug-in for MailFlow

Anti-virus protection for e-mail on networks.
VisNetic AntiVirus Plug-in is potent antivirus protection software, powered by Kaspersky Labs. Known for its ability to rapidly identify new viruses and update antivirus signatures, Kaspersky Labs is a leader in data-security technologies and software.

Once identified and detained, infected email can be deleted, or quarantined (for further review).

VisNetic AntiVirus Plug-in is supported by Kaspersky's continually updated virus signature list. Designed to download only the necessary update information in a small download, VisNetic AntiVirus is able to update quickly, with minimum bandwidth requirements. Making it easier to download and install virus updates makes the job of protecting the network from email viruses easier.

A scheduler further enhances AntiVirus Plug-ins ability to secure an entire networks email. Set by default to update itself daily, AntiVirus Plug-in can support any update frequency, even to the minute.

VisNetic Anti-Virus Plug-in for MailFlow - Features

Anti-Virus Plug-in for VisNetic MailFlow is anti-virus protection supported by Kaspersky's continually updated virus signature list. Download necessary update information only in a small download to provide quick updates. It is installed on the e-mail server computer rather than dispersed on each client computer. Once identified and detained infected e-mail can be deleted or quarantined for further review. A scheduler further enhances the ability to secure e-mail for an entire network. Set by default to update itself daily AntiVirus Plug-in can support any update frequency.

Features include:

• e-mail Routing and Workflow Processing:
  • Distribute workload among multiple customer service or support representatives
  • Flexible message routing criteria
  • Robust e-mail auto-processing features including auto-reply and forward copy.
• Centralised Library of Standard Responses to Customer Inquiries:
  • Develop a centralised knowledge store to improve efficency and accuracy with e-mail replies
  • Create standard responses that enforce corporate standards and policies
  • Automatic per-representative tracking of most-frequently-used standard responses.
• e-mail Standards and Policy Enforcement:
  • Add disclaimers and notices to e-mail correspondence
  • Review communications and enforce e-mail policy compliance
  • Use a standard response library for consistency.
• Automatic Generation and Tracking of Service Incidents:
  • Do not lose track of a customer service or support inquiry
  • Quick customer and ticket search facilities
  • Private comments and draft capabilities for collaboration purposes
  • Ticket moving and splitting features.
• Employee Monitoring:
  • Supervise and filter employee e-mail communications
  • Create a shared, managed e-mail environment
  • Foster collaboration and knowledge sharing.
• Comprehensive Reporting and Analysis:
  • Enforce timely handling of all customer correspondence
  • Support business intelligence with e-mail flow analysis
  • Report on e-mail traffic levels to aid workload distribution plans.
• Instant Access to Customer Communications History:
  • Personalise the customer service experience
  • Shared contact database with ownership feature.
• Intuitive Web-based Interface:
  • Per-agent preferences for theme, signature placement etc
  • HTML and plain-text message composition features
  • Integrated spell-checking
  • Zero-footprint, access-anywhere usability.
• Robust Security and Administration Features:
  • Support for NT account integration
  • Flexible and customisable access control lists
  • IP address restrictions for controlled access
  • Mail backup, archiving and purging facilities.
• Integrated Logging and Alerting Facilities:
  • Customised logging at various severity levels
  • Integrated log viewer with filtering support
  • Internal and external alerts via e-mail
  • Integrated alert viewer.
• Optional Virus Scanning Plug-in:
  • Anti-virus scanning support by Kaspersky Labs
  • Scan inbound and outbound e-mail correspondence
  • Fast, reliable and scalable virus protection.
• Agents: VisNetic MailFlow users are designated as Agents and take responsibility for e-mail threads or tickets. Each e-mail on a given topic is added to the same ticket allowing the same agent to handle subsequent correspondence on that ticket
• Tickets: when an e-mail is received by VisNetic MailFlow a new ticket (incident) number is assigned. The ticket is kept active and can be viewed by agents, moved if necessary or sent to a supervisor
• Interface: the VisNetic MailFlow interface is browser based and designed in a Microsoft Windows style. User access rights determine how much information is displayed and administration occurs through the central interface
• Shared Address Book: all agents have access to a shared address book that is labelled Contacts. Contact information for the message is entered into the shared address book automatically. Agents can look up contact information in this address book and modify the information as needed
• Virus Scanning Support: VisNetic MailFlow supports VisNetic AntiVirus. Support is at the server level and does not require agent intervention
• Support for MIME Attachments: customers and clients can send attachments with e-mail without requiring a separate server to handle uploaded files
• POP3 Support: gather e-mail from any POP3 account or multiple accounts. It offers APOP support and can leave copies of messages on the server to enable agents to work from a remote location
• SMTP Authentication: ensures that the mail server through which VisNetic MailFlow sends e-mail out is protected from becoming a relay point. VisNetic MailFlow sends an authentication message prior to delivering e-mail identifying itself as a legitimate user to a mail server
• Multiple Outbound Connections: multiple SMTP servers can be set up. A unique SMTP server can be used to send reply messages for each inbound account (POP3 server). Spreading messaging demands across several servers helps administrators to balance network load and provides faster response time for agents and customers
• Routing Rules: administrators can create routing rules for all messages. Inbound messages can be routed automatically to the appropriate ticket box based on a number of criteria including the subject line, the To: address or the text
• Auto-Responders: set up auto-responders to provide customers and clients with quick confirmation that their message was received by VisNetic MailFlow before an agent reads their e-mail
• NT Security Integration: allows administrators to import a current NT user into VisNetic MailFlow. Users can then use a domain password to log in to VisNetic MailFlow eliminating the need for additional passwords
• Groups: agents can be placed into groups for administrative purposes. An entire department can be placed in a group and appropriate rules can be placed on every agent in that group from a central administration point
• Customisable View: VisNetic MailFlow is built as a browser based application and allows greater flexibility for the agents to view ticket boxes. Five themes enable the appearance of the VisNetic MailFlow interface to be changed without changing any of the functionality
• SSL Encryption: every message between agents and customers is secure and confidential
• Print Support: agents can print a hard copy of any ticket and any messages in the ticket
• Search Function: agents can use a comprehensive search engine to find tickets based on a number of criteria including subject, contact name, contact e-mail address, ticket owner, ticket box and dates
• History: agents can view the complete history of any ticket facilitating the passing of ownership to a different agent
• Ticket Alerts: automatic alerts can be provided to agents based on a number of specific occurrences such as if a ticket is too old or a ticket box has too many messages
• Ticket Priority: tickets can be sorted based on priority
• Spell Checker: an integrated spell checker is included
• Signature Support: agents can create a unique signature file to be included on messages
• Reporting: several reporting options enable administrators to gather detailed information about each ticket. Administrators can set up VisNetic MailFlow to log general information, error messages and warnings on several actions.

VisNetic Anti-Virus Plug-in for MailFlow - System Requirements

VisNetic MailFlow Server:

• Microsoft Windows 2000 Professional, Server, Advanced Server or XP Professional
• 256 MB memory minimum (512 MB or more recommended)
• Pentium II 450 MHz or equivalent or better
• 5MB hard disk space for VisNetic MailFlow installation files
• Additional disk space for e-mail attachment files
• Additional disk space for logging dependent upon configuration
• Website Professional 3.1 or greater or Microsoft IIS 5.0 or greater.

Database:

• Microsoft SQL Server 7 or 2000
• Microsoft Data Engine (MSDE) 7 or 2000 (included in the bundled download). MSDE is a free, light-weight version of MS SQL Server and is suitable for sites with relatively light e-mail loads and 3-6 users. Larger installations should use MS SQL Server 7 or 2000
• An average of 4k required to store each message per thread in database (1000 threads in a month with 4 messages per thread = 16 MB).

Client:

• Microsoft Internet Explorer 5.5 or greater
• Windows 95, 98, ME, NT, 2000 or XP.