TeamViewer is further advancing remote connectivity, access and support with AI insights integrated with M365. Innovations that can transform helpdesk and customer service:
• Helping teams faster wherever they are working.
• Solving problems leveraging more intelligence.
• Delivering to team requirements with proactive services.
MICROSOFT AND TEAMVIEWER POWER AI INSIGHTS
At Microsoft Ignite this year, TeamViewer debuted its latest AI-powered features. New capabilities from leveraging Teams as well as Copilot via secure Azure OpenAI infrastructure are set to improve digital workplace connectivity.
Here’s how TeamViewer’s new AI-driven Session Insights will improve IT support.
• Providing immediate, comprehensive summaries of every remote support session.
• Offering insights for reporting on common support issues.
• Accelerating problem resolution, freeing up resource by preventing downtime.
• Adding an analytics dashboard that helps IT leaders recognise patterns, optimise resources, and improve service levels.
Customer organisations can enjoy remote access and support across the entire operation. That includes collaborations on Teams, endpoint management with Intune, customer service via Dynamics 365 and training with Azure Extensions. Additionally, Microsoft 365 Copilot can help retrieve and analyse session data, communicating recommendations directly in Teams via seamless chat and call support. The solutions are also encrypted.
HOW AI INSIGHTS ANSWER CUSTOMER NEED
As TeamViewer executive VP of business development Alfredo Patron said at the launch, in future AI-driven support will become the norm. This might prove especially true for smaller teams.
In a survey of of 1,400 IT, business, and operational technology decision-makers in the UK, France, Germany, Australia, Singapore, and USA, most emphasised a need for AI solutions that deliver value. Many also said organisations not adopting AI might fall behind on automation and/or struggle with rising costs.
In the same survey, the TeamViewer AI Opportunity Report:
• 79% of decision-makers leveraged AI at least once a week.
• 75% of respondents agreed that AI is essential for boosting business efficiency.
• 72% said AI allowed focus on more high-level strategic work.
• 70% indicated AI helped them acquire new skills.
• 69% of respondents believed AI will drive a major productivity boom.
• 61% predicted AI will have a favourable impact on revenues in the coming year.
• An average 16 hours per week was being saved by IT professionals already, not least because of automated reporting and documentation creation.
Check out more benefits of TeamViewer:
Download a TeamViewer Remote Monitoring and Management info sheet (PDF)
Download a TeamViewer Tensor enterprise remote connectivity info sheet (PDF)
FURTHER DIGITISE THE WORKPLACE WITH QBS
TeamViewer’s report underlines demand for automation and remote connectivity – a need only likely to expand. As a consequence organisations are more quickly and efficiently resolving problems, increase customer satisfaction, and deliver expertise.
That’s why our team stands ready to discuss these solutions and more for the digital workplace.
Email QBS at: [email protected]
Telephone QBS on: +44 (0) 20 8733 7100
