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BumpYard is a customer service tool that allows for one Control Centre to manage one Unified Social Media Queue.

BumpYard is for every organisation utilising more than one digital media channel in which communication with customers occurs. If you want to build quality relationships with your customers, simplify your communication management and reap the benefits of digital communications- BumpYard is your ideal solution.

Voice, Email, Chat, Facebook, Twitter, WhatsApp, SMS... Now you can manage and communicate with your customers in whatever feels most natural to them all from one single inbox.

Your customers dont like to wait, now you can be available to them any time and make them feel like they are always at the center of attention.


Bumpyard - Features

Key Features:

  • Its all About Simplicity: No need for complex integrations or juggling multiple windows, platforms and responses.
  • Work Smarter: Enjoy two-way communication from one simple feed that manages your customer interactions, routing them to the relevant representatives, even prioritising them by topic, type and answering time (dynamic SLA).
  • Cut Bureaucracy and Stay Efficient: Make your customers happier by cutting bureaucracy and eliminating the endless chain of calls. Now you can easily give them direct access to you through any channel they choose.
  • Expand Your Possibilities With Apps: BumpYards out of the box multiple apps help you give your customers an upgraded experience by offering the most up to date and convenient environments for them to engage with you.
  • Get Personal: When you have such an efficient open dialog with you customers thats when things get personal in a good way. Your customers feel they can talk to a personal agent and you get better customer satisfaction.
  • Save Time and Costs: Maximise your teams ability by giving them the power to handle more with less. With BumpYards smart yet simple platform, your representatives can manage 3 times as many inquiries and work on multiple tickets simultaneously. Now they can divert calls to more efficient channels, postpone non-urgent requests to a later time and truly optimise their entire workload.
  • Get a Clearer Picture of Your Business: Get a complete picture of the "conversation". BumpYard gives you detailed analytics, insight and reports on conversations, hot topics, customer & agent activities and more, so that you can get an in-depth understanding of your business.
  • Seamless CRM Integration: Whether your company is large or small, BumpYards centralised system can accommodate any size and be integrated into your companys current system quickly, smoothly and safely in one single point of integration while covering all existing and future channels.
  • Enterprise Grade Security: BumpYards system meets the most stringent security standards and gives your security team complete peace of mind.
  • Enterprise-Scale Ready: Whether you have 1000 requests today and 10,000 tomorrow BumpYard is designed to be flexible enough to handle any amount and grow with your needs, without losing efficiency.

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