Robust, secure remote access and support is essential for enterprise connectivity, whether users are on the go or simply working closely with distributed teams.
TeamViewer Tensor, organisations maintain a connectivity lifeline to distributed offices, ensuring up-to-date information and real-time communications for maximum productivity, all while reducing travel and environmental costs. It's so foundational for organisation success today.

At Mercy Ships, a global charity with US and UK offices, TeamViewer Tensor has delivered abilities for:

  • Remote access and support.
  • Management of team IT and communications.
  • Web monitoring.
  • Remote work and videoconferencing.

Overall, Tensor offers so much more remotely, including for:

  • Augmented reality (AR) support.
  • Logistics and intra-logistics.
  • Assembly and production management.
  • Inspection and maintenance support.
  • Field service support.
  • Support for mobile devices.

All of which can boost productivity and customer service.

( Source: TeamViewer )


TeamViewer Tensor has been engineered for the borderless enterprise with multiple devices and disparate digital ecosystems – from the distributed workforce to external partners such as vendors or contractors.

That means it takes the ever-expanding cyberthreat environment into account.

TeamViewer Tensor is certified for excellence against standards including HIPAA/HITECH, ISO 27001, ISO 9001:2015, SOC 2 and SOC 3, and the automotive industry's Trusted Information Security Assessment eXchange (TISAX).

Security features include:

  • Password randomisation.
  • Trusted devices.
  • One-time passwords.
  • Smart card redirect.
  • Conditional access.
  • Single sign-on (SSO).

Read the TeamViewer security guide here.


Mercy Ships leverages TeamViewer Tensor for IT operational and medical support via secure, distributed remote access and support, including for the two largest non-governmental hospital ships in the world.

Working with in-country partners, Mercy Ships also provides training to local healthcare professionals, helping improve medical infrastructure.

With TeamViewer, Mercy Ships pathologists in North America can – for instance – diagnose potentially cancerous tumours for patients in regions of African countries where there is inadequate access to medical care. Patient information is protected, including by SSO which helps prevent unauthorised access to data, and healthcare professionals are empowered to devote in-person time to more of those who need, for example, surgery or other treatments.

With TeamViewer, Mercy Ships leverages:

1,200 enrolled devices.

40 active users.

500 connections each month.

TeamViewer offered the greatest security and ease of use, incorporating healthcare regulatory compliance and usability when bandwidth is relatively low, according to the company case study – here. Particularly helpful was being able to have unattended access to devices on the hospital ships. Device groups can also be created with individual permissions defined.

Read more on TeamViewer configurations – here.


TeamViewer Tensor is an all-round cloud-based remote connectivity solution for all PCs, phones, headless devices, OT machinery, and embedded platforms wherever they are located – enabling staff to work more quickly and efficiently, solving problems across distributed networks such as point of sale.

Choose from Tensor solutions for Support, Work, Embedded, Assist AR, and enterprise software integrations including Salesforce Sales and Service Cloud, Microsoft Teams, Microsoft Intune, and Jira.

It's all about enhancing responsiveness to customers, partners and in-house across the value chain in today's hyper-competitive marketplace. Help stakeholders achieve their best work, anywhere, any time with Tensor.


Email QBS at: [email protected] (or fill out this form)
Telephone QBS on: +44(0) 20 8733 7100

( Image copyright© Mercy Ships D, CC BY-SA 4.0, via Wikimedia Commons )