TeamViewer add-ons are functional extensions to the existing license models. They specifically expand the basic features to include additional, useful areas of application. Currently, TeamViewer offers five add-ons: Mobile Device Management, Assist AR Lite, Asset Management, Endpoint Protection, and Device Monitoring. Each module fulfills a clearly defined task within IT administration. But what exactly do they do, and when does it make sense to use them?
Mobile Device Management
Mobile Device Management is an add-on for the centralized management of business smartphones and tablets in heterogeneous IT environments with different device types and operating systems. It extends the TeamViewer platform with cross-device management functions for mobile devices—regardless of location, operating system, or network connection.
What is Mobile Device Management?
With the Mobile Device Management add-on, you can remotely manage, configure, and monitor mobile devices. Through a central interface, you can adjust settings for multiple devices simultaneously, implement policies, and take security-relevant actions.
TeamViewer Mobile Device Management: Key Features
• Configuration of device and security settings
• Creating and distributing policies and profiles
• Managing apps and application catalogs
• Location tracking and display in the admin portal
• Locking, resetting, and wiping all data from the device in case of loss
• Setting up Wi-Fi, VPN, and email profiles
• Strict separation of private and business data in BYOD scenarios
Who is Mobile Device Management for?
This add-on targets organizations using a larger number of mobile devices. Common use cases include:
• Field sales teams using mobile devices
• Technical service with app-controlled workflows
• Logistics companies with driver tablets or scanners
• Care facilities with mobile documentation systems
• Companies with BYOD strategies
It is also suitable for schools, municipalities, or non-profit organizations with decentralized device deployments.
What are the requirements for using TeamViewer Mobile Device Management?
To use this add-on, certain technical and administrative prerequisites must be met:
• An active TeamViewer Remote Management subscription
• iOS devices running version 15 or higher, Android devices running version 10 or higher
• For Apple devices: Integration with Apple Business Manager
• Device registration via QR code or invitation link
• Internet access on all devices being managed
• Permissions for app management at the system level
The number of devices that can be managed is not fixed but depends on the TeamViewer license and booked Remote Management capacity.
How is the add-on integrated?
Setup is done directly via the TeamViewer Remote Management console. After activating the module, the IT administrator can register devices and create profile templates. Management is browser-based. Configuration changes are automatically synchronized after the next device connection.
Communication between the Remote Management interface and the end device is encrypted using 4096-bit RSA key exchange and 256-bit AES encryption. The add-on also supports two-factor authentication (2FA) and complies with the General Data Protection Regulation (GDPR).
TeamViewer Assist AR Lite
TeamViewer Assist AR Lite is an add-on for real-time remote support using augmented reality (AR). It expands an existing TeamViewer license with visual support for technical issues—via the camera of a smartphone or tablet. This allows employees on-site to show equipment, devices, or error sources to the support team, who can then assist with instructions or documentation.
TeamViewer Assist AR Lite Add-on: Key Features
• Live camera streaming for remote support
• Gesture support for intuitive interaction
• Screen sharing for guided instructions
• Dynamic resolution adjustment for varying network quality
• End-to-end encryption of the connection
Who is Assist AR Lite for?
This TeamViewer add-on is aimed at companies with decentralized technical devices or locations, where on-site support is costly or impractical. Typical use cases include:
• Maintenance of technical systems in industrial or manufacturing environments
• Field service for energy and utility companies
• Technical support in schools or government agencies
• Assistance with medical devices in care facilities
It can also be used to onboard new employees into unfamiliar workflows.
What are the requirements for using TeamViewer Assist AR Lite?
The following conditions must be met:
• A valid TeamViewer license with activated Remote Management
• A smartphone or tablet with camera access and internet connection
• Installation of the TeamViewer Assist AR app on the mobile device
• Permission and activation of camera and microphone functions
How is the add-on integrated?
Assist AR Lite is set up through the Remote Management interface. After activation, a unique session link is generated, which the user opens on their mobile device. The connection is established via a browser and is ready to use immediately. Control is intuitive via touchscreen or mouse.
The entire session is secured with 256-bit AES end-to-end encryption. The add-on also supports security features such as two-factor authentication (2FA) and meets industry-specific compliance requirements, including:
• SOC2
• HIPAA/HITECH
• ISO/IEC 27001
• ISO 9001:2015
• GDPR
This makes the add-on suitable even for high-security and critical infrastructure environments.
Other TeamViewer Add-ons at a Glance
TeamViewer Asset Management is a complementary add-on designed for the structured recording, categorization, and management of all hardware and software components used within a company.
What does TeamViewer Asset Management offer?
With TeamViewer Asset Management, you can centrally record all IT resources and enrich them with additional metadata. This includes all device information, software versions, licenses, warranty periods, or inventory numbers.
Larger organizations or companies in particular benefit from comprehensive IT documentation. Its use is recommended wherever compliance requirements, license management, or structured maintenance processes play a role – for example, in IT departments, data centers, or regulated industries such as healthcare.
TeamViewer Endpoint Protection
This add-on complements TeamViewer with built-in antivirus and security tools to protect workstations from malware, data leaks, and external threats.
It combines malware detection, behavior analysis, and real-time protection across all connected endpoints.
It’s aimed at organizations with high security requirements or distributed teams needing consistent protection—e.g., in home offices, educational institutions, or service providers handling sensitive customer data.
Device Monitoring
TeamViewer Device Monitoring is an add-on for active monitoring of system performance, network connections, and device status. It automatically detects when predefined thresholds are exceeded—such as high CPU usage, low storage, or unusual temperatures.
In such cases, IT administrators are immediately notified.
This add-on is particularly useful in production environments, data centers, or distributed server landscapes.
Comparison of TeamViewer Add-ons
Want to learn more about TeamViewer Add-ons and how they can be combined with your TeamViewer license? Feel free to contact our sales team directly.