Polar Knowledgebase

A software solution for online customer self-service. It is a solution to create, maintain and share company knowledge with all the parties involved in your enterprise.
Polar Knowledge Base is a software solution for online self-help customer support.

Features include:

• Web based software
• Multi-user system
• Article approval process
• Rating and suggestion system
• Customise preferences
• Document Attachments
• Multi-file Import formats
• Change database type
• Unlimited scalability
• Search
• Related articles
• Most Viewed and Most Recent Articles.

Polar Knowledgebase – Features

Polar Knowledge Base is a software solution for online self-help customer support.

Features include:

• Web Based Software: create and maintain a knowledge base using a web browser
• Multi-user System: supports five basic user types with different access levels. The administrator is on the highest level and assigns limited or full access to other Knowledge Base users
• Article Approval Process: the article status feature enables the workflow approval process in relation with the multi-user system. Employees who have been assigned the Author user type may submit articles that are reviewed by a person with Editor and Legal approval authority for further approval or declining by a Manager or an Administrator. Only approved articles are published to the knowledge base table of contents and made available to customers
• Rating and Suggestion System: customers can rate any article and to post suggestions or comments. Suggestions and rating reports are available from the Administration centre
• Customise Preferences:
  • modify fonts and colours and main page preferences
  • set permission to accept only certain attachment types or sizes
  • copy or back up the databases
  • keep login statistics
  • change e-mail preferences.
• Document Attachments: attach any document including PDF, Visio Diagrams, Real Media Files, Windows Media files and ZIP files. Limit the attachment use by setting the permission to accept certain attachment types
• Multi-file Import Formats: any SQL or ODBC compatible database
• Change Database Type: choose between MS Access and MS SQL Server
• Unlimited Scalability: the depth of topics and sub-topics is not limited if it is within the number of licensed articles (5000, 10000 or unlimited)
• Search: Basic Quick Search is performed through all the fields in a database and enables automatic « And » queries. Advanced Search confines the search to the specific field (title, full text or article ID) and with the reference to the time of last update. A Top Searches list is available at the Knowledge Base home page
• Related Articles: assign one or more related articles to each article
• Most Viewed and Most Recent Articles: top lists are valuable for visitors for quick access to articles.