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  • Stock: In Stock
  • Model: RescueAssist
  • Weight: 0.00kg
  • MPN: LogMeIn

RescueAssist helps service and support professionals resolve technical issues by delivering instant web-based support to customer, end users, unattended computers and servers.

Faster, Frictionless, and Better Than Ever
Keep employees on-task and on-the-move with a remote support experience thats better for both agents and end users alike. With RescueAssist, its easier to resolve issues fast and without frustration, to get employees back to doing what matters.

Key Features

  • Two-way screen share: Both your customers and your technicians can share their screen and hand over keyboard and mouse control.
  • File transfer: Securely send and receive files in a live or unattended support session useful for applying patches, updates and more.
  • Remote diagnostics: Easily access your customers system information, including hardware and software configuration.
  • Multi-monitor navigation: Easily switch or scroll between all of your customers monitors.
  • Multi-session support: Host up to 8 sessions simultaneously per technician.
  • Annotation tools: Draw, highlight and point to items on the customers screen.

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