Texthelp offer a range of assistive technology solutions to help organisations, their employees and their customers. Their friendly, easy-to-use literacy tools make the workplace more inclusive and productive, supporting employees with dyslexia and other ‘hidden’ disabilities. We spoke to Claire McGinley at Texthelp to discuss how Texthelp can help organisations to engage with their customers, making access to websites and services easier for people who need help with reading or lack confidence online

Tell us a bit about Texthelp?
Texthelp are world-leading innovators of smart assistive technologies that boost staff productivity and help your customers to better understand your website. Our inclusive tools empower users to translate, read, write, and communicate with confidence and independence.

We work with leading technology companies including Google and Microsoft to ensure our tools are compatible. And, we are ISO 27001 certified, which is the highest accreditation for information security.

Our technologies are used daily by people in the workplace, and on the go worldwide. Businesses all over the world from public, private and voluntary sectors continue to offer our tools to support the diverse needs of their staff and web audiences.

Organisations of every size owe it to their staff to provide adequate support that enables more accurate, efficient and easy-to-understand communication for every worker.

Tell us a bit about Read&Write?
Effective communications are at the core of every successful organisation. Colleagues should be able to communicate with one another with ease. However, 6.3 million people in the UK have dyslexia – impairing their ability to read and write effectively in the workplace. In fact, we all have different abilities when it comes to comprehension and understanding, so any support to help alleviate pressures in the workplace is welcomed.

Everyone deserves the opportunity to reach their full potential. This is what sparks us to create smart, easy-to-use support technologies that allow people to read and write with greater confidence.

Read&Write is a powerful productivity tool that’s used by over 20 million people worldwide and suits everyone’s workstyle. It’s easy to implement right across your organisation, integrating seamlessly with all the apps you already use on computers and tablets, so employees can use it in the office, at home or on the move. And, it’s always up-to-date on every device, cutting deployment and support hassles for IT staff. The discreet toolbar gives instant access to lots of useful functions, from text-to-speech, on-screen highlighters, audio report creation and much more.

Who do you see as the main users of Texthelp’s Read&Write software?
Our largest user group is people with neurodiversities and other hidden disabilities. This includes:
  • Dyslexia
  • Autism
  • ADHD
  • Asperger’s
But, more and more often, we are hearing from our customers about how Read&Write is helping neurotypicals to increase their accuracy and productivity in the fast-paced world of work that exists today.

Can you share top three favourite Read&Write features?
There are so many great features in Read&Write and the toolbar can be personalised to suit each individual user, which is why the solution benefits a wide range of people with varying needs and preferences. The most popular Read&Write features are:

ToolDescriptionUser Benefits
PlayReads text aloud with dual colour highlighting.Hearing text read aloud reinforces understanding, increases focus and improves retention. It's powerful proofreading tool too, giving tired eyes a rest. 
Check It & DictionaryAdvanced, dyslexia-friendly, spellchecker to help correct complex spelling, grammar, and confusable word errors. It provides contextual suggestions and offers dictionary definitions too.Boosts everyone's productivity, gives dyslexic users the edge to create polished, error-free work quickly and easily. 
Screen MaskA screen or document tint with customisable colours and display options.Helps reduce screen glare and increase focus. Also benefits people with colour or light sensitivity and cognitive load difficulties

For people who have never used assistive technology solutions before, how can they introduce it to their workplace?
Read&Write is easy to use, easy to learn and easy to implement into the workplace, giving employees the support they need to get through their working day. Having dedicated support, a step-by-step installation guide and an online training portal ensures that people of all abilities can use the features they find most useful. So don’t worry, it isn’t a long process to add to the organisation network.

The team at Texthelp are constantly working behind the scenes to ensure compatibility, quality and seamless updates without disrupting any user time. Through deployment, communication and onboarding, you’ll be supported every step of the way.

Once the software is installed, the best way to introduce Read&Write is to make your employees aware of it through an HR induction, by holding a disability awareness day and by encouraging employees not to suffer in silence or struggle with work. Again, Texthelp can help you roll it out the software and raise awareness.

What makes Texthelp’s Read&Write unique, compared to other assistive technology solutions?
Read&Write is a digital reading, writing and research support tool that can be used by people of all abilities/disabilities. There are a range of features that work instantly and it can be customised and tailored to each individual’s needs. It’s not a one size fits all tool nor is it limited to only certain features. And with the cross platform ability it overcomes technical compatibility barriers.

What are the benefits that organisations see when using Read&Write?
Organisations who invest in the right tools for their staff see an Increase in productivity, morale and retention. Read&Write helps organisations to:

  • Equip their staff to work smarter and become more engaged
  • Provide equal access to their online audiences
  • Create inclusive work practices that will attract new talent and audiences

What are the next steps for Read&Write?
Read&Write will keep evolving to suit technological advances and end-user needs. We have innovated for the last 20 years and we remain as the first ‘go-to’ for literacy assistance and we are very proud of that. We quite often get to hear brilliant stories about how our software has changed people’s lives. Our product development will always be driven by user needs.

Want to trial Read&Write?
If you would like to try Read&Write for yourself, complete the request form and we’ll send you a trial.


About the Author
Claire McGinley is Global Channel Manager at Texthelp and is committed to promoting belonging by creating truly inclusive environments at work and online through the use of Texthelp’s accessibility and inclusion technologies.  She does this by working closely with Texthelp’s channel partners all over the world who help serve our growing network of 20 million users in blue chip companies to public sector and not-for-profit organisations.