DameWare Remote Support

DameWare Remote Support is an affordable and easy-to-use remote support software that simplifies and accelerates remote IT administration tasks for IT admins and support technicians. DameWare Remote Support includes the built-in DameWare Mini Remote Control for gaining remote access to Windows, Linux and Mac OS X systems. DameWare is a trusted, award-winning brand used by over 60,000 organisations worldwide.

DameWare Remote Support at a glance:

• Remote control computers both inside and outside the network firewall
  
• Supports remote desktop connection to Windows, Linux & Mac OS X systems
  
• Remotely manage and troubleshoot Windows computers & AD domains
  
• Deliver on-the-go support with remote access from iOS & Android devices
  
• Supports Smart Card logon and Smart Card authentication

DameWare Remote Support - Features

Key Features:

• Remotely control desktops, laptops and servers: Remote support software for Windows, Mac OS X and Linux computers. Share screens, chat, transfer files and initiate MRC, RDP or VNC sessions.
  
• Securely access computers outside the firewall: Provide remote support to users anywhere, with the DameWare Central Server & Internet Proxy.
  
• Centrally manage users, licences and host lists: Manage users and permissions with Active Directory synchronisation, create and share global host lists and control and activate licences.
  
• Support end-users from your iOS and Android device: With the included mobile app, you can provide support from an Android smartphone or tablet or iOS device such as an iPhone or iPad.
  
• Perform Windows administration tasks remotely: Troubleshoot remotely without initiating full remote control sessions. Restart services & processes, edit registries, view & clear event logs and more.
  
• Manage multiple Active Directory domains: Unlock user accounts, reset passwords, organisational units and groups and edit group policies from one interface.
• Support computers remotely via Intel vPro with AMT: Troubleshoot computers with built-in Intel vPro AMT features using DameWare Remote Support software.
  
• Smart Card login & Smart Card authentication: Benefit from two-factor authentication for remote connections in secure networks without using a smart card reader or other middleware.
  
• Export AD Objects & Windows configurations: Export AD Objects and WMI information in bulk to CSV or XML formats. Manage config settings and view system properties across your network.
  
• Direct integration with SolarWinds Web Help Desk: Initiate remote access sessions directly from tickets, save session details and create an audit trail.

DameWare Remote Support - System Requirements

Tech specs

• Hard Drive: 150MB
  
• Memory: 20MB
  
• CPU: 1GHz

Operating System

DameWare Remote Support can be installed on:

• Windows XP SP2, Vista, 7, 8, 8.1, 10
  
• Windows Server 2003 R2, 2008, 2008 R2, 2012, 2012 R2

DameWare Mini Remote Control can be used to initiate remote sessions with:

• Windows Vista, 7, 8, 8.1, 10
  
• Windows Server 2008, 2008 R2, 2012, 2012 R2
  
• Debian 5.0 and later (VNC enabled)
  
• CentOS 5 and 6 (VNC enabled)
  
• Ubuntu 10.04.1 LTS to 10.04.3 LTS, 11.10, and 12.04 LTS (VNC enabled)
  
• Red Hat Enterprise Linux 5 and later (VNC enabled)
  
• Fedora 15 and 16 (VNC enabled)
  
• Mac OS X (VNC enabled)