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RETURNS PROCEDURE
Please work with us at QBS to try to get the right product first time. If you
think there is a possibility of your wishing to return a product purchased from
us, please check the returns policy before ordering it.
Returning Purchases
In the case of faulty goods please contact our customer service department on
020-8733-7104 or email custservices@qbssoftware.com
. Goods are not sold on a trial basis and some packages cannot be returned once
they have been opened. We cannot accept software for return unless the
publisher authorises us to do so. We can only accept a returned product when we
have authorised it with an RMA number. To obtain an RMA please print the form
from the link below, then fill it in and fax it to us on 020-8902-7600.
Click here to view/print our Returns Form (pdf)
Returns Policy
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The product must have been bought from us in the last 30 days and must be on
our price list. We will not accept returns for products which we are asked to
source on a one-off basis. Books may NEVER be returned.
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All the packaging and contents must be in an 'as new' condition.
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The PUBLISHER'S UNCOMPLETED REGISTRATION CARD MUST STILL BE IN THE BOX
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The manual must be clean (no dirty fingerprints, coffee rings, ketchup,
'biological stains' etc.)
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We can only accept returns in accordance with the manufacturers published
Return Policy
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Shipping charges are never refunded.
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You MUST obtain a Returned Merchandise Authorisation Number prior to returning
your package.
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You must return the product at your own expense.
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The package remains your responsibility until accepted at our office. We cannot
accept damaged packages so it is up to you to pack it properly.
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QBS Software Ltd reserves the right to levy a restocking fee equivalent to 15%
of cost of the item or £20 (whichever is the greater). This amount will be
subtracted from the amount to be refunded.
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The acceptance of a return item is solely at the discretion of QBS Software
Ltd. Your statutory rights are not affected.
Returns Form
Full Terms and Conditions (the small print)
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