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SysAid CSS  by SysAid Technologies

Improve Service excellence with SysAid CSS's web-based SaaS Customer Service Desk Software. Their fully-hosted solution is available in minutes and will enhance customer satisfaction, while reducing operational costs.

Features:
  • Customer Service Desk: Manage customer service requests with automatic routing, notification and escalation rules to boost service desk productivity and customer response time.
  • Self-Service Portal: Integrate web forms into websites to allow users to submit own service requests, view FAQs, request history and latest news updates.
  • Knowledgebase: Converts past service requests into FAQs for customer and service staff reference, to improve productivity and decrease customer call volumes.
  • Relation Mapper: Builds maps of important service items and relationships (i.e. contracts and services) to keep users' eye on the bigger picture at all times.
  • Reports: Predefine regular reports about service breaches, satisfaction level, MTTR, set report auto-generation and send to any number of parties.
  • Manager Dashboard: Access immediate graphic reports in real-time for live status updates of entire Customer Service Desk.
  • Project & Task Management: Enables users to manage day-to-day activities and resources, record tasks and projects, track work progress and allocate time and resources for maximum efficiency.
For further details or pricing information, please call 08456 580580 or email sales@qbssoftware.com
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