Improve Service excellence with SysAid CSS's web-based SaaS Customer Service Desk Software. Their fully-hosted solution is available in minutes and will enhance customer satisfaction, while reducing operational costs.

Features:

• Customer Service Desk: Manage customer service requests with automatic routing, notification and escalation rules to boost service desk productivity and customer response time.
• Self-Service Portal: Integrate web forms into websites to allow users to submit own service requests, view FAQs, request history and latest news updates.
• Knowledgebase: Converts past service requests into FAQs for customer and service staff reference, to improve productivity and decrease customer call volumes.
• Relation Mapper: Builds maps of important service items and relationships (i.e. contracts and services) to keep users' eye on the bigger picture at all times.
• Reports: Predefine regular reports about service breaches, satisfaction level, MTTR, set report auto-generation and send to any number of parties.
• Manager Dashboard: Access immediate graphic reports in real-time for live status updates of entire Customer Service Desk.
• Project & Task Management: Enables users to manage day-to-day activities and resources, record tasks and projects, track work progress and allocate time and resources for maximum efficiency.