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NetSupport ServiceDesk  by NetSupport Software

NetSupport ServiceDesk is a compliant IT Service Management (ITSM) tool, supporting the key areas of ITIL’s best practice framework – Incident, Problem, Change and Service Level Management. It also has the added benefit of integrating easily with our IT Asset Management (ITAM) Suite, NetSupport DNA and remote access solution, NetSupport Manager, to give support teams a complete network management toolkit.

Ideally suited for small and medium sized organisations, yet fully scalable for the larger enterprise, NetSupport ServiceDesk has been developed to minimise the amount of system downtime whilst providing effective support for all users of IT assets.

Key Features

  • Incident Management: e.g. customers can log incidents on-line and review current status in real time.
  • Change Management: NetSupport ServiceDesk helps you introduce a set of defined methods and procedures for the efficient and prompt handling of change requests.
  • Problem Management: NetSupport ServiceDesk enables you to proactively investigate and resolve the root cause of issues.
  • Service Level Management: NetSupport ServiceDesk helps you deliver efficient and cost-effective services within agreed timescales.
  • Integration: NetSupport ServiceDesk integrates seamlessly with other NetSupport and third-party network management solutions
  • Escalations & Notifications: Send Email Notifications using fully customisable email templates.
  • User Management: e.g. Active Directory synchronisation.
  • Reporting: Capture comprehensive statistics and ensure you are fully informed in order to make effective decisions.
  • Customisation: e.g. custom Data Designer allowing for customised data fields.
For further details or pricing information, please call +44 (0)20 8733 7101 or email sales@qbssoftware.com