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GFI FaxMaker  by GFI

First year Software Maintenance Agreement (SMA) is included for all GFI products (including for Add-on Licences). Renewal of the Software Maintenance Agreement can be purchased in 1, 2, or 3 year terms. The start date of renewal SMA is the date of the original licensing not the date of the Purchase Order.

A thirty (30) day grace period is given from the date of expiration of the Software Maintenance Agreement. Customers with an expired Software Maintenance Agreement may be charged a back Maintenance fee.

Software Maintenance Agreements (SMA) includes:

  • Commercially available product versions (e.g., versions 10, 11,etc.)
  • Bug fixes, patches, “dot" releases (e.g., version 10.1, 10.2, etc.)
  • Web chat.
  • Email support.
  • Phone support.
  • Electronic knowledge base and forums.

Product Version Upgrades:
A product Version Upgrade is required when a customer wants a new version of the product and is not currently on SMA. There is a 30 day grace period from date of Software Maintenance Agreement expiration before a customer is required to do a Product Version Upgrade. If however, the customer’s SMA has expired and there has been no new version of the product released a customer does not have to do a Version Upgrade; rather they just need to renew Software Maintenance Agreement from the date of expiration.

For further details or pricing information, please call +44 (0)20 8733 7101 or email sales@qbssoftware.com