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EFT Enterprise  by Globalscape

Globalscape offers Standard and Platinum Support.

Standard support includes:

  • Telephone Support: Monday - Friday, 8am to 6pm CST.
  • Self-service Tools: Knowledge Base and Forums, Help Files, installation files and documentation.
  • All Publicly Released Major Upgrades and Minor Updates: During the term of the agreement at no additional charge.

Platinum support includes the above and the following:

  • Emergency, 24/7 Phone Support: Always on- call to help.
  • Priority Queue: Your calls go to the front of the line.
  • Proactive Service: Periodic business review addressing challenges and upcoming initiatives.