Doc2Help has 2 levels of service: Standard and Platinum. Both levels last for one year from date of purchase.
Standard Service includes:
All updates and upgrades
Unlimited email support
Unlimited online support
Community forums
Knowledgebase access
Platinum Service includes:
All updates and upgrades
Unlimited phone support (Available 9:00 AM – 5:00 PM EST except weekends and holidays)
FastTrack 24 hour response (Excludes weekends and holidays)
Unlimited online support
Community forums
Knowledgebase access
Renewal pricing is only valid before subscription expiration date. If the licence is expired, customers would have to purchase an upgrade.
Platinum Support is available for bundles, please contact Sales for pricing.
Don’t forget to register your ComponentOne software.
For further info, please click here.